Privacy Policy for Relatim
Effective Date: February 23, 2026Last Updated: August 6, 2026
1. Introduction
Welcome to Relatim, an automotive operating system provided by INDRIA PRIVATE LIMITED ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile application, software, and related services, collectively referred to as the "Platform". This policy applies to both Garage Partners, which are the businesses using our operating system, and End-Customers, who are the individuals whose vehicles are serviced by our Garage Partners. By visiting or using the Platform, you consent to the collection, processing, and sharing of your Personal Information as described below in accordance with the Digital Personal Data Protection Act, 2023, and other applicable laws.
2. Information We Collect and How We Use It
When you register your garage on our Platform, we collect specific business, operational, and financial information to facilitate our services. This includes your garage name, owner name, business address, email, phone number, GST/Tax ID, proof of valid business, identity proof, nature of business, call history, and live images of the owner and business location. We also collect operational data such as employee details, service catalogs, and pricing structures, alongside financial information like bank account details and tax information required for automated payment settlements. To facilitate job cards, approvals, and appointments, we collect and process End-Customer data on behalf of our Garage Partners. This includes customer identification data such as name, phone number, session details, and transaction details. We collect vehicle data including the registration number, VIN, make, model, service history, and diagnostic information. Furthermore, we collect media and voice data, encompassing images of the vehicle, documents, and voice recordings if appointments or instructions are taken via our voice features, as well as communication data like WhatsApp chat histories and call logs routed through our Platform. We use this collected information to conduct core operations like creating quotations, processing job cards, managing customer approvals, and booking appointments. The data is also used to facilitate and automatically settle payments, send automated updates via SMS, WhatsApp, or phone calls, analyze usage trends to improve our software, and serve targeted advertisements or complementary third-party products, such as automotive insurance, to End-Customers.
3. Use of Services Through AI Assistants and LLMs
To provide a better ownership experience for vehicle owners, Relatim utilizes third-party Large Language Models, Data Providers and AI providers, including Google, OpenAI, Sarvam, Groq, and Cartesia, to transcribe and process voice instructions and analyze images and documents for job cards. If you choose to access the Platform through external AI assistants using Model Context Protocol (MCP) connectors, we process the information solely to execute the specific action, monitor performance, and debug. Voice inputs, images, and documents used for job card creation are shared with these third-party AI providers strictly for processing and transcription purposes. AI processing logs and interaction histories are retained for a period required by a specific vendor unless otherwise mandated by law. We do not share user or End-Customer information with AI platforms beyond what is necessary to fulfill the request, and any data processed through an external AI platform is governed by that provider's privacy practices.
4. Payment Processing and Financial Data
Financial transactions are securely processed by our third-party payment gateway partners, such as Razorpay, Cashfree. We facilitate and automatically settle payments between End-Customers and our Garage Partners using these integrations. We store necessary customer identification and transaction details to ensure seamless processing, but we do not store full credit card numbers on our servers. We share transaction information with the respective Garage Partner only if the End-Customer consents; however, Relatim is not liable for any misuse of this information by the Garage Partners or their affiliates.
5. Third-Party Sharing and Cross-Selling
To provide a seamless operating system, we share data with trusted third-party service providers, but we do not sell your personal data. Phone numbers and messages are routed through third-party communication providers, such as WhatsApp/Meta, to facilitate bookings and approvals. Additionally, we may share non-sensitive End-Customer profiles with partnered insurance providers and ad networks to serve relevant cross-sell offers and targeted advertisements, subject to applicable consent laws. We will not transfer personal data to any country prohibited by Indian Government notification, though we may disclose data to legal authorities if required to comply with legal processes or enforce our Terms of Use.
6. Cookies and Tracking
We send cookies to your device to uniquely identify your browser and improve the quality of our service. We may use third-party tools that collect anonymous information about your visits and interactions with the Platform to target advertisements for our products and services. No Personal Information is collected or used in this specific tracking process. Users can opt out of sharing this information with third parties by disabling or blocking cookies in their browser settings, though doing so may prevent some areas of the Platform from working properly.
7. Data Security and Retention
We implement industry-standard administrative, technical, and physical security measures to protect the personal information stored in our database. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure, and you acknowledge that Relatim is not responsible for information intercepted during transmission. We retain Garage Partner data for as long as the Garage maintains an active account with us, or as required by law for tax, legal, and accounting purposes. To continue providing a seamless vehicle ownership experience and to serve End-Customers with relevant products and cross-sell offers, we retain End-Customer data until the user specifically requests its deletion. When data is no longer needed or upon a valid deletion request, it is securely deleted or anonymized from our servers, retaining only what is strictly mandated for legal and compliance purposes.
8. User Rights
Depending on your jurisdiction and in accordance with the Digital Personal Data Protection Act, 2023, you and the End-Customers have the right to access the personal data we hold about you, request the correction of inaccurate data, and request the deletion of your personal data. You also retain the right to opt out of marketing communications and cross-selling offers. If you choose to erase your data, Relatim will delete all your stored information from its active servers, retaining only what is strictly required for legal compliance.
9. Terms and Modifications to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our information practices or legal requirements. Where changes are material, we will provide prior notice through appropriate means, such as email or a prominent notice on our platform, and seek fresh consent where required under applicable law. Non-material changes will become effective upon publication. Continued use of Relatim after any changes to this Privacy Policy will signify your acknowledgment of those changes and your agreement to be bound by their terms.
10. Applicable Law and Dispute Resolution
Your use of the Platform and this Privacy Policy will be governed by and construed in accordance with the laws of India. Users agree that any legal action or proceedings arising from their use may be brought exclusively in the competent courts or tribunals having jurisdiction in Bengaluru, Karnataka, India, and irrevocably submitted to the jurisdiction of such courts or tribunals.
11. Complaints and Grievance Redressal
Any complaints or concerns regarding your Personal Information, breaches of confidentiality, or disputes during your use of the Platform should be immediately reported in writing to our Grievance Officer. You may contact the Grievance Officer for INDRIA PRIVATE LIMITED at the email address [email protected] or by sending physical mail to our registered office in Bengaluru.