Terms of Use
Effective Date: February 23, 2026Last Updated: August 14, 2026
1. Introduction and Acceptance of Terms
Welcome to Relatim, the automotive operating system provided by INDRIA PRIVATE LIMITED ("Company," "we," "us," or "our"). These Terms of Use constitute a legally binding agreement between INDRIA PRIVATE LIMITED and you, the Garage Partner ("you" or "User"), governing your access to and use of our mobile applications, software, APIs, websites, and associated services collectively referred to as the "Platform". By registering an account, logging in, or using any part of the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. If you do not agree to these terms, you must immediately cease all use of the Platform.
2. Description of Services and AI Processing
Relatim provides a comprehensive operating system tailored for automotive garages, enabling you to manage appointments, job cards, generate digital quotations, track inventory, handle customer approvals & interactions, and process payments. To enhance operational efficiency and provide a better ownership experience for vehicle owners, the Platform integrates third-party Large Language Models, Data Providers, and artificial intelligence services provided by entities such as Google, OpenAI, Sarvam, Groq, and Cartesia. These tools assist in transcribing voice instructions and analyzing images or documents to automate job card creation and cost estimation. If you choose to access the Platform through external AI assistants using Model Context Protocol (MCP) connectors, you acknowledge that AI-generated outputs are provided strictly as automated drafts. It is your mandatory responsibility to review, verify, and manually confirm all AI-generated content, including damage assessments, parts lists, and pricing, before presenting them to End-Customers. Relatim accepts no responsibility for inaccurate quotes, missed vehicle damage, or disputes resulting from unverified AI-generated content.
3. User Obligations and End-Customer Consents
As a Garage Partner, you are responsible for inputting and managing End-Customer information within the Platform. You explicitly warrant that you have obtained all legally required consents from your End-Customers before entering their personal data, including names, phone numbers, vehicle registration details, and images, into the Platform. You further warrant that End-Customers have explicitly opted in to receive automated communications, such as booking confirmations, service updates, and invoices, routed through our integrated third-party communication providers like WhatsApp/Meta and standard telephony APIs. If the Platform is used to serve targeted advertisements or third-party cross-sell offers such as automotive insurance, you confirm that End-Customer consent has been appropriately secured. You agree to use the Platform strictly for lawful business purposes and agree not to engage in unauthorized bulk messaging, spam, or abusive communications that violate third-party API policies.
4. Payment Processing and Settlements
The Platform facilitates payment collection from End-Customers and automated settlements to your and mechanic's designated bank accounts through integrated third-party payment gateways and banks. Relatim acts strictly as a technology provider facilitating the collection of payments on your behalf, and is not a bank, payment aggregator or licensed financial institution. Therefore, all tax and Goods and Services Tax (GST) liabilities arising from the automotive services provided to your End-Customers rest entirely and exclusively with you, the Garage Partner, and not with Relatim. If your business does not charge GST to your End-Customers, you must explicitly declare this on our application while completing your KYC process. When processing payments, Relatim will deduct its applicable platform commissions, along with any GST and other applicable taxes levied specifically on our platform cut. The remaining balance of the collected funds will then be remitted to your designated bank account according to the schedule determined by our respective banking and payment gateway partners. You agree that Relatim is not responsible for settlement delays caused by banking holidays, incorrect banking information provided by you, or security holds enacted by the payment processors. Furthermore, you remain solely responsible for handling all refund requests, chargebacks, and billing disputes raised by End-Customers regarding the automotive services your garage provided.
5. Limitation of Liability and Disclaimers
The Platform and all associated services are provided strictly on an as-is and as-available basis, without express or implied warranties of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by applicable Indian law, INDRIA PRIVATE LIMITED, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or data, arising from your use of the Platform. Relatim assumes no liability for physical damage to vehicles, incomplete repair jobs, mechanical failures, or any direct disputes between you and your End-Customers. In no event shall our total aggregate liability for any claims related to these Terms of Use exceed the total amount paid by you to Relatim in the three months immediately preceding the event giving rise to the claim.
6. Indemnification
You agree to indemnify, defend, and hold harmless INDRIA PRIVATE LIMITED and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your breach of these Terms of Use. This indemnification obligation extends to claims arising from your failure to obtain required End-Customer consents, your violation of communication API policies, disputes regarding automotive repair services rendered by your garage, and your failure to verify AI-generated job cards or estimates prior to customer approval.
7. Intellectual Property and Termination
INDRIA PRIVATE LIMITED retains all exclusive rights, title, and interest in and to the Platform, including all underlying data, software, AI workflows, user interfaces, branding, and intellectual property. You are granted a limited, non-exclusive, non-transferable, and revocable license to use the Platform solely for your internal business operations. You may not reverse engineer, copy, modify, or create derivative works from the Platform. We reserve the right to suspend or terminate your account immediately and without prior notice if you breach these Terms of Use, fail to pay applicable subscription fees, or engage in fraudulent activities. Upon termination, your right to access the Platform ceases immediately.
8. Governing Law and Dispute Resolution
These Terms of Use shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the competent courts and tribunals located in Bengaluru, Karnataka, India.