New owners ask what the first service should actually include. On most brands the complimentary visit is an inspection, sometimes software, sometimes a torque check — not a paid “full service” and not a licence to add polish. If the booklet ties that visit to warranty, Relatim will send you to the brand. Relatim is not an authorised OEM centre.
What is usually included
Look at the job card: inspection points, a scan if they have the tool, a test drive if they bother. Factory-fill oil is often still in on a new car. Honda two-wheeler and Maruti first visits are dealer work for a reason. Does independent service void warranty, free vs added on.
What gets added on
Interior cleaning, Teflon, unused cabin filters, “engine dressing”, a wiper set you did not ask for. Those are the same extras as any later visit. Say no unless the line is due and priced. Why extras get pushed.
After the complimentary visits
Paid intervals are where independents become useful for oil, pads and a 12V — with invoices kept. Relatim quotes those. First services stay at the brand when the book says so. Authorised vs local garage.
How to start
Send the vehicle, whether it is still in the complimentary window, and the area. Relatim charges owners nothing to check. You pay the mechanic only if you approve an independent job. Homepage or WhatsApp quote.
Frequently Asked Questions
Is the first service really free?
Labour for a named inspection often is, at the authorised centre. Parts, polish, wipers and unused filters usually are not. Read the job card.
Should I skip the first service and go independent?
If the booklet ties it to warranty, go to the brand. Relatim will say so. After those visits, compare lists on paid intervals.
Does first service include engine oil?
On many new cars the factory fill is still in. First visits are often inspection and software, not a full oil change. Ask them to name the lines.
What does Relatim charge?
Nothing to check. You pay the mechanic if you approve an independent job after the complimentary visits.