Owners ask to stand on the ramp. Authorised policy often says no: insurance, safety, a bay that is not a viewing gallery. Distrust does not vanish because a sign said “workshop area.” Relatim is not a workshop and will not pretend you can pull up a chair at every independent either. The substitute that actually works is a file: itemised quote, your yes, old parts, photos of wear.
Watching is not the same as a quote
You can watch oil go in and still not know the grade. You can miss a pad brand from three metres. The list is the control. Was the part replaced, what transparency means.
Doorstep is the exception, not the slogan
Oil and a 12V at the society happen where you parked — you are already watching. Alignment, clutch, paint and glass with a camera still need a bay. Relatim picks the mode. Doorstep.
What to insist on instead of a stool in the pit
Estimate before work. Call before extras. Old part in a bag. GST invoice. Relatim treats those as default. Relatim charges owners nothing to check. You pay the mechanic. Start from the homepage or the replaced-part checklist.
Frequently Asked Questions
Why can’t I watch my car being serviced?
Insurance, safety and bay policy. Most authorised centres will not let customers on the ramp. Relatim’s substitute is the quote, old parts and your yes first.
Does Relatim let me watch?
Relatim is not a workshop. Doorstep jobs happen where you parked. Workshop jobs still follow that bay’s rules. The file is the list, not a viewing gallery.
What should I ask for instead?
Itemised estimate, photo of wear, old part, GST invoice. Relatim treats those as default.
What does Relatim charge?
Nothing to check. You pay the mechanic.