How can I tell if a part was actually replaced? The simple checklist: the old part in a bag, a photo of the wear, that part as its own invoice line, and the new brand or part number written down. Relatim treats that as default, not a favour. Silent oil-grade or pad-brand swaps are the same problem as a missing part — the line never existed.
Ask before they start
If it is not on the quote, you will not get it at handover. Relatim itemises first. Quote before work.
Old parts are not aggressive
Filters, pads, a 12V, a belt. A mechanic who bristles has told you something useful. Fluids are harder; then you want the grade on the invoice and the empty cans if they will show them.
Genuine is a box and a number, not a poster
Relatim names the part. Relatim is not an OEM parts counter and does not run a spare-parts marketplace. If you need a dealer-stamped part for a claim, that is the authorised door. Which door.
If you already paid
Match the invoice to what you can see. A second Relatim quote on the next job is how the habit starts. Relatim charges owners nothing to check. You pay the mechanic. Homepage, bill checklist.
Frequently Asked Questions
How can I tell if a part was actually replaced?
Ask for the old part, a photo of the wear, and that part as its own invoice line. Relatim treats that as default.
How do I know the new part is genuine?
Box, brand, part number on the invoice. Relatim names the part. Relatim is not an OEM parts counter and does not sell a spare-parts marketplace.
What if they swapped a cheaper part without telling me?
That is why the line has to exist before work. If oil grade or a pad brand changed, you should have heard before the spend.
What does Relatim charge?
Nothing to check. You pay the mechanic.