Complimentary services are where polish, interior cleaning and a wiper change get sold as if they were in the booklet. Relatim does not sell a free-service clock. Relatim quotes what is due. If the visit is a warranty inspection, Relatim will send you to the brand.
Usually included (read the job card)
A named inspection. Sometimes labour for that inspection. Sometimes a scan. Factory-fill oil is often still in. If they drain it, oil should be a line — even at a “free” visit. First service: included vs optional.
Usually not free
Cabin filter, air filter “while we are here”, engine flush, underbody coat, Teflon, interior shampoo, wipers, “engine dressing.” Same trap as a comprehensive package. Unused service items, engine flush.
Say no without picking a fight
Ask why it is due on this odometer. If the answer is the package name, it is optional. Relatim’s independent quote after the complimentary window is only the due list. Relatim charges owners nothing to check. You pay the mechanic. Homepage.
Frequently Asked Questions
What is actually free at a complimentary service?
Usually a named inspection and sometimes labour for that inspection. Polish, interior cleaning, wipers and unused filters are usually paid add-ons.
Should I refuse add-ons at a free service?
Yes, unless the line is due and priced. Relatim quotes what is due. Relatim does not sell a complimentary clock.
Does skipping add-ons void warranty?
Unused polish does not void warranty. Warranty jobs and campaigns still belong at the brand. Relatim will send you there when that is the useful door.
What does Relatim charge?
Nothing to check. You pay the mechanic if you later book a named independent job.