The complaint on city threads is not always the bill. It is the week of “tomorrow” with no named job. Relatim’s useful file is the opposite: an itemised quote, a realistic time, and an update if either moves. Relatim is not a live GPS on every van.
Silence usually means the job was never named
A car accepted as “we will look” has no clock. Diagnosis, a part not on the shelf, a paint bay that takes three days — those are real. They should have been on the quote as diagnosis first, then the repair. How long service should take, quote before work.
What to ask when they go quiet
What is done. What is waiting. Which part, if any. A new ready-by time. If they cannot answer those four, the vehicle is in a queue, not a process. Relatim asks for that update as part of the job, not as a courtesy.
Do not approve a second mystery
“We opened it and it is more” still needs a number and a yes. Relatim’s default: if the scope changes, you hear before the spend. Overcharging is usually this moment, not the oil line.
How Relatim times a job
Vehicle, job, area. Who is free. The list. A clock that matches the job — oil is not a clutch. Availability varies. Start from the homepage or mechanic near me. Relatim charges owners nothing to check. You pay the mechanic.
Frequently Asked Questions
Why did the workshop stop answering?
A bay without a named job and a ready-by time can sit. Relatim confirms the quote and a realistic clock before work starts.
What should I do if they go silent?
Ask for the current list, what is done, what is waiting on parts, and a new time. If they cannot name those, the job is not under control.
Does Relatim track the car live?
Relatim is not a GPS tracker on every van. The useful file is the quote, the yes, and an update if the scope or time moves.
What does Relatim charge?
Nothing to check. You pay the mechanic.